Returns & Exchanges

Changed your mind? No problem. We’ve made returns simple.

Standard Returns – Sleepwear & Accessories

Gro Mattress is covered separately below.


Easy Returns – $6 Flat Fee

  • You can generate a prepaid USPS return label through our online returns portal.
  • We charge a $6 flat return fee, deducted from your refund.
  • No guessing shipping costs. No complicated steps. Just print, pack, and send.

What Can Be Returned?

  • Items must be returned within 30 days of purchase
  • Items must be unused and in original packaging
  • Clearance items are final sale and are not eligible for change of mind returns

If something arrives faulty or incorrect, we’ll take care of it — just select the reason in the returns portal and our team will review it.

How It Works

  1. Start your return online
  2. Print your prepaid USPS label
  3. Drop it off at USPS
  4. Once received and checked, we’ll process your refund

Refunds are sent to your original payment method within 5–7 business days after processing.

Exchanges

Need a different size? You can request an exchange through the portal.

In exchange cases, return shipping is paid upfront. Once we receive your return, we’ll process your replacement.

Purchased from a Retailer?

If you bought your item from another retailer (including Amazon), returns need to be processed directly with them.

Something not Right?

If you believe you have a faulty item, please contact our Customer Care Team.

Gro Mattress – 120-Day Trial

We understand that sleep can take time to settle. Every Gro Mattress includes a 120-day trial period, giving your family time to decide if it’s the right fit.

Returns Within 120 Days

If you decide the Gro Mattress isn’t right for your family within 120 days, please contact our Customer Care Team to begin a return request.

Approved returns are subject to:

  • $6 return shipping fee
  • 25% restocking fee, deducted from the refund amount
  • All returns must be reviewed and approved prior to processing

Returns After 120 Days

Returns outside the 120-day trial period are not accepted unless the mattress is confirmed to be faulty under warranty. Please contact our Customer Care Team to begin a return request.

Warranty

The product warranty covers manufacturing faults and defects only and is separate from the 120-day trial.